Warranty information

01 / Coverage

Warranty coverage and period

Veise warrants that its products are free from defects in materials and workmanship under normal use for one (1) year from the original date of purchase. This limited warranty covers mechanical, electronic, and hardware components.

Coverage applies to eligible Veise products purchased through Veise official sales channels or authorized retailers. Covered product types include deadbolts, smart locks, door knobs, door levers, and cabinet pulls. The warranty period begins on the original purchaser’s purchase date, and proof of purchase is required.

02 / Extended coverage

Free one-year warranty extension

To request a free additional year of coverage, register each eligible product within 30 days of purchase. Once approved, the total warranty period is up to two (2) years from the original purchase date. Registration is required only for the extension; an eligible product still has the standard one-year warranty without registration.

For each product, submit the warranty registration form with its purchase channel and order details. This applies to purchases from the Veise official website and authorized retailers, including Amazon, Walmart, and Wayfair. A separate submission is needed for each product so Veise can verify its purchase information. The extension does not affect any rights you may have under applicable law.

03 / Eligibility

Who and what is eligible

This warranty applies to products purchased through Veise official sales channels or authorized retailers, including Amazon, Walmart, and Wayfair. Products purchased from unauthorized sellers or websites may not be eligible, and Veise reserves the right to deny warranty claims for such purchases.

Coverage is limited to the original purchaser and original order. To request service, provide a valid original order number and proof of purchase issued by Veise or an authorized sales channel. The warranty is non-transferable and does not apply to products purchased second-hand, received as gifts, or acquired through inheritance. Veise reserves the right to deny claims for those products.

04 / Claims

How Veise handles warranty claims

If a product has a covered defect during the warranty period, Veise will verify the claim and, at its sole discretion, provide one of the following solutions:

• Repair the product.
• Replace it with the same or an equivalent model.
• Provide a partial or full refund of the purchase price through discussion and agreement.

A repaired or replacement product remains covered for only the remainder of the original warranty period. If the original order has been fully refunded, warranty coverage for that product ends.

After the warranty period, Veise may still offer troubleshooting and product-use support. This does not extend the warranty or include free repairs, replacements, parts, or refunds unless required by law.

05 / Exclusions

What is not covered

• Damage caused by modification, disassembly, misuse, abuse, negligence, or accidents.
• Damage caused by improper installation or use that does not follow Veise instructions, or installation on doors outside the specifications in Veise product documentation.
• Scratches, abrasions, or finish deterioration caused by abrasive materials, paints, solvents, or other chemicals. Oil Rubbed Bronze is a living finish that changes appearance over time with normal use; those changes are not covered.
• Damage caused by natural disasters, including lightning, floods, earthquakes, and fires.
• Consumables, including batteries, unless their failure is caused by a defect in materials or workmanship.
• Malfunctions or data loss caused by third-party products, services, or systems, including third-party gateways (except gateways sold through Veise authorized channels), apps (except Veise-developed apps or apps expressly supported for the product), voice assistants, or other integrations.
• Products purchased from unauthorized sellers.
• Products that are not brand new, including refurbished products, returned products, and display samples.

06 / Regions

Authorized channels and regional limits

This warranty applies only to products purchased from Veise or Veise authorized sellers, including authorized online stores. It is honored only in the country or region where the product was originally purchased. Coverage may become invalid if the product is transferred to or used outside that original purchase location.

Covered regions: United States (nationwide) and Canada (nationwide).

07 / Legal rights

Local law and limitation of liability

How local law applies

This warranty gives you specific legal rights. You may also have other rights that vary by state, province, or applicable local law. In the United States, some states do not allow limits on the duration of implied warranties or the exclusion or limitation of incidental or consequential damages. In Canada, some local laws may not allow these limits or exclusions. As a result, parts of this policy may not apply to you.

Limitation of liability

To the fullest extent permitted by applicable law, and except for rights that cannot be limited or excluded, Veise’s maximum liability under this warranty is limited to the actual purchase price paid for the defective product. This limit applies separately and independently from liability limits concerning apps, software, or other services under their applicable terms.

08 / Get help

How to request warranty service

When you contact Veise, please provide:

1. Valid proof of purchase, such as an order confirmation or invoice showing the order number, purchase date, product model, and seller.
2. A description of the issue, with photos or a short video showing the defect.

Our team will review your request and guide you through the next steps within one business day.