Shipping Policy

We aim to make every Veise order simple and reliable, from checkout through delivery. Below you’ll find information about shipping rates, processing times, tracking, and delivery.

U.S. Shipping Shipping within the United States
Free Shipping $70+ $7.99 standard shipping under $70
1–2 Business Days Typical order processing time
2–4 Business Days Typical delivery after shipment

Shipping Area

We currently provide shipping services within the United States. International shipping is not available at this time.

Shipping Rates

We offer free standard shipping on orders of $70 or more shipped within the United States.

Orders under $70 are subject to a $7.99 standard shipping fee.

Any applicable shipping charge will be displayed at checkout before payment is completed.

Order Processing

  • Orders are typically processed within 1–2 business days after payment is successfully confirmed.
  • Orders are processed on business days, excluding U.S. public holidays.
  • Processing time is separate from estimated delivery time.

Estimated Delivery Time

Standard delivery typically takes 2–4 business days after your order has shipped.

Delivery times are estimates and may vary due to carrier delays, severe weather, public holidays, high-volume periods, or other circumstances outside our reasonable control.

U.S. Fulfillment

Orders may be fulfilled from an available U.S. fulfillment location based on product availability and the delivery destination.

The fulfillment location used for an order may vary depending on inventory availability, product type, and shipping address.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Please allow some time for the carrier’s tracking system to update after your shipping confirmation is sent.

Orders Shipped in Multiple Packages

In some cases, items from the same order may be shipped separately due to inventory availability or fulfillment arrangements.

If your order is divided into multiple shipments, you may receive separate tracking information for each package. You will not be charged additional standard shipping fees when Veise splits an order into multiple shipments.

Incorrect or Incomplete Shipping Information

Please make sure your shipping address is complete and accurate before placing your order. Incorrect or incomplete information may result in delivery delays, failed delivery attempts, or returned packages.

If you notice an error after placing your order, please contact our Customer Support team as soon as possible. We cannot guarantee that shipping information can be changed once an order has entered the fulfillment process.

Lost Packages

If your tracking information shows an unusual delay or you believe your package may have been lost in transit, please contact our Customer Support team.

We will review the available shipment information and, when necessary, work with the shipping carrier to investigate the delivery status.

Damaged Packages

If your package or product arrives damaged, please contact us as soon as possible after delivery.

To help us review the issue, please provide:

  • Your order number
  • Photos of the damaged product
  • Photos of the outer shipping package, if available
  • A brief description of the issue

Eligible damaged-item claims may be handled in accordance with the applicable Veise return and refund policy.

Contact Us

If you have questions about shipping, tracking, or your order, our Customer Support team is here to help.

Customer Support Hours Mon–Fri: 9 AM–5 PM PST
Sat: 7 AM–3 PM PST
Response Time Typically within 24 hours on business days