Return & Refund Policy

We want you to feel confident with your Veise purchase. If something isn’t right, our Customer Support team is here to help with eligible returns, exchanges, and refunds.

30-Day Returns Eligible returns and exchanges may be requested within 30 days of purchase.
Return Shipping Veise covers return shipping for eligible Veise-caused product issues.
Original Payment Method Approved refunds are issued back to the original payment method.

30-Day Return & Exchange Period

Eligible Veise products may be returned or exchanged within 30 days of purchase.

We recommend inspecting your order as soon as it arrives. If your product is damaged, defective, incorrect, or does not match what you ordered, please contact Veise Customer Support as soon as possible.

Please contact Veise before sending any product back. Do not return a product to a warehouse, distributor, or other address without return instructions from our Customer Support team.

Eligible Return Reasons

Returns, exchanges, or refunds may be available for eligible products in situations including:

  • Manufacturing defects.
  • Products damaged during transportation.
  • Receipt of an incorrect product.
  • A product that does not match the original product description.

Conditions That May Not Be Eligible

Return or refund coverage may not apply to:

  • Damage caused by improper installation, misuse, abuse, or improper maintenance.
  • Damage caused by unauthorized modification, disassembly, or repair.
  • Normal wear, cosmetic wear, scratches, or finish changes resulting from use.
  • Damage caused by fire, flood, lightning, earthquakes, severe weather, or other events outside reasonable control.
  • Products purchased second-hand or from unauthorized sellers or distributors.
  • Products returned without following the return instructions provided by Veise Customer Support.

Return Shipping Costs

Veise-Caused Issues

If an eligible return is required because the product is defective, damaged in transit, incorrect, or otherwise affected by an error attributable to Veise, Veise will be responsible for the applicable return shipping cost.

Customer-Initiated Returns

If the return is requested for reasons not caused by a product defect or Veise error, the customer is responsible for the applicable return shipping cost.

How to Request a Return

To request a return, exchange, or refund, please contact our Customer Support team before shipping the product.

1
Contact Veise Support Email support@iveise.com and provide your order information and the reason for your request.
2
Provide Supporting Information If the product is defective, damaged, or incorrect, photos or videos may be requested to help us review the issue.
3
Follow Return Instructions Once your request has been reviewed, our team will provide instructions for the next step when a physical return is required.

Refunds

Once an eligible refund request has been reviewed and approved, you will receive confirmation from Veise.

Approved refunds will be issued to the original payment method used for the purchase.

After Veise issues the refund, your bank, credit card provider, PayPal, or other payment provider may require additional processing time before the funds appear in your account.

Exchanges

If your product is eligible for an exchange, our Customer Support team will review your request and provide the appropriate instructions.

Product availability may affect whether an exchange can be completed with the same model or configuration.

Purchases from Other Sales Channels

Veise products are also available through authorized sales channels. Returns and refunds for purchases completed through a third-party marketplace or retailer may be subject to that sales channel’s applicable return and refund procedures.

If you are unsure how to proceed, you may contact Veise Customer Support with your original order information and we will help guide you.

Contact Us

If you have any questions regarding a return, exchange, refund, or product issue, please contact our Customer Support team.

Customer Support Hours Mon–Fri: 9 AM–5 PM PST
Sat: 7 AM–3 PM PST
Response Time Typically within 24 hours on business days