Privacy Policy

Last updated: July 8, 2025

 

Veise ("we", "us", "our") values your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines the types of personal data we collect, how we use it, and how we protect it when you use our website, mobile applications, and smart lock products (the "Services"). By using the Services, you agree to the collection and use of information in accordance with this policy.

 

1.Information We Collect

We collect various types of information to provide and enhance our services, and to ensure the proper functionality of our products. The following types of information are collected:

 

1.1 Personal Information

When you use our Services, we collect personal details such as:

    • Contact Information:                            Name, email address, phone number, billing/shipping address.
    • Account Information:User account data, usernames, passwords, account settings, and preferences.
    • Payment Information:Credit card information, billing details, and payment records when making purchases.
    • Product Registration Information:Details provided when registering your Veise product for warranty and support.
    • Customer Support Information:If you reach out for support or feedback, we may collect communication records such as phone calls, emails, and chat logs.

For the purpose of optimizing our products and services, we may also collect demographic information such as your gender, age, and preferences (if you voluntarily provide them).

 

1.2 Device Information

We collect technical data related to the devices you use to access the Services. This includes:

    • Device Identifiers:                      Device type, operating system, browser type, IP address, and MAC address.
    • Usage Information:Data about your interactions with the Services, including pages visited, time spent on the site, features used, and search queries.
    • Location Data:If you have enabled location services, we may collect your precise or approximate location via GPS or IP address.
    • Device-Specific Information: Additional details such as your device's hardware model, operating system version, unique device identifiers (e.g., serial numbers), and mobile network information.This data helps us provide an optimal user experience and tailor our services based on the device and environment you're using.

 

1.3 Biometric Data

If applicable, we may collect biometric data such as fingerprints or facial recognition data to enable secure access via smart locks. This includes:

    • Fingerprint Data: If you choose to register your fingerprint for quick access to your smart lock, we collect fingerprint data to authenticate your identity.
    • Facial Recognition Data: If your device supports facial recognition, we may collect facial data for secure and convenient access.

Biometric data is used solely for access authentication and is processed and stored securely to prevent unauthorized use.

 

1.4 User-Generated Data

When interacting with our products, particularly through smart devices, we may collect:

    • Voice and Video Data:Data from voice assistants, cameras, or any interactive smart features (if applicable). This data helps improve the functionality of voice recognition or video surveillance features and ensures optimal performance.
    • Behavioral Data:Usage patterns, device settings, and logs from smart devices to improve functionality and user experience. This includes interaction frequency, command history, and configuration settings.

User-generated content is used only to enhance our services and features, and we ensure that any such data is anonymized or handled in compliance with data protection regulations.

 

1.5 Communication Data

When you contact us for support, feedback, or any other form of communication, we may collect the following information:

    • Customer Support Interactions:Information related to any support requests, including emails, phone calls, or chat logs. This helps us improve customer service and resolve issues quickly.
    • Feedback and Reviews:If you provide feedback or submit a product review, we may collect such data to better understand customer satisfaction and identify areas for improvement.

We use this communication data for service optimization, customer support, and to provide personalized assistance when needed.

 

1.6 Sensor Data & Smart Home Integration

If your smart lock is integrated with other smart home devices or sensors (such as motion detectors, smart lights, or security cameras), we may collect data from these devices to enhance the functionality of our services. For example:

    • Sensor Data:Data related to door opening/closing, temperature, humidity, and movement patterns in the vicinity of your smart lock.
    • Smart Home Integration:If you link your smart lock with other smart home systems, we may collect data related to interactions between your smart lock and other devices.

We ensure that any data shared across devices is securely handled and used solely for improving the user experience.

 

1.7 Third-Party Data Sharing

In some cases, we may share certain information with trusted third parties to help provide and improve our services. This may include:

    • Service Providers:We may share personal data with third-party service providers for purposes such as payment processing, cloud storage, or customer support.
    • Business Partners:If you opt-in for additional services or promotions, we may share limited data with our business partners to provide those services.
    • Legal Compliance:We may disclose your information to third parties if required by law or to protect our legal rights.

Any sharing of personal information is governed by strict data protection regulations and is done in a way that respects your privacy rights.

 

1.8 Data Storage & Security

We take the security of your personal information seriously and implement technical and organizational measures to protect it. This includes:

    • Data Storage:Personal information is stored in secure servers, and we use encryption and other security protocols to prevent unauthorized access.
    • Data Transmission:We use secure transmission protocols (such as SSL) to ensure that data exchanged between your device and our servers is protected from unauthorized access.

While we take reasonable precautions to safeguard your data, no security system is completely infallible. We encourage you to take precautions to protect your own devices and accounts.

 

1.9 Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you delete your account or request data deletion, we will remove your personal data from our active databases, but some information may be retained for legal, accounting, or security purposes.

 

2. How We Use Your Information

We collect and use your information to provide, improve, and personalize our Services. Here's how we use your data:

 

2.1 Service Delivery

We use your information to deliver the Services you expect:

    • Customer Support: Respond to your inquiries, resolve issues, and offer personalized assistance.
    • Troubleshooting:Diagnose and resolve issues with our products and services to ensure they work as intended.
    • Product Updates:Notify you of improvements, firmware updates, security patches, and new features relevant to your devices.

 

2.2 Personalization & Automated Decision Making

To enhance your experience, we use your data for personalization:

    • Customized Recommendations:Suggest features or services based on your preferences to improve your experience with our products.
    • Targeted Advertising:Display personalized ads based on your interactions, ensuring that content is relevant.
    • Content Customization:Tailor the content you see in the app or on our website, including language, layout, and functionality. 

Additionally, we may use automated processes to:

    • Personalize Your Experience:                      Adjust settings based on your usage history and preferences.
    • Behavioral Insights:Analyze your interactions to improve your overall experience with our products.

 

2.3 Processing Transactions

We use your payment and account information to:

    • Facilitate Payments:Process transactions securely, including purchases of products or subscription services.
    • Order Fulfillment:                                              Ensure timely processing, shipping, and delivery of your orders.
    • Service Management:Handle subscriptions, renewals, and service adjustments according to your preferences.

 

2.4 Security and Fraud Prevention

We prioritize the security of our products and services:

    • Fraud Prevention:Detect and prevent fraudulent activities, unauthorized access, and malicious actions.
    • Protecting Systems and Users:Ensure secure transactions, monitor for potential breaches, and maintain system integrity.
    • Safety Alerts:Provide notifications regarding security risks or breaches related to your account, devices, or personal information.

 

2.5 Legal Compliance

We comply with applicable laws and regulations concerning data protection:

    • Legal Compliance:Respond to legal requests and ensure adherence to relevant data protection laws.
    • Protecting Legal Rights:Safeguard our legal rights and the safety of customers, employees, and the public, including handling legal claims or investigations.

 

2.6 Research and Analytics

We analyze data to improve our services and user experience:

    • Improving Features: Use feedback and usage data to enhance product features like access controls, notifications, and mobile app functions.
    • Service Optimization: Optimize the performance and reliability of our services.
    • User Behavior Analysis: Study how customers interact with our services to identify areas for improvement.

 

2.7 Marketing and Communication

We use your data for marketing and communication purposes:

    • Marketing Communications:Send you promotional materials, updates, and newsletters based on your preferences.
    • Surveys and Feedback:Request feedback to better understand your needs and improve future offerings.

 

3. Data Sharing and Disclosure

We may share your data in certain situations to improve and secure our services:

 

3.1 Service Providers

We work with trusted third-party vendors who assist in various operations:

    • Payment Processors: Handle secure payment transactions.
    • Cloud Service Providers: Store and manage data securely.
    • Marketing Partners: Help deliver personalized advertisements and communications.
    • Data Analytics Companies: Analyze usage data to improve our services.

These providers must adhere to strict confidentiality agreements and data protection standards.

 

3.2 We Do Not Sell Your Personal Data

We do not sell or rent your personal data to third parties for marketing purposes. Any data sharing is strictly for improving our services or with your explicit consent.

 

3.3 Legal Compliance

We may disclose your personal data when required by law or to comply with legal processes:

    • Legal Requests: In response to subpoenas, court orders, or other legal requirements.
    • Regulatory Compliance:To fulfill legal obligations, including fraud prevention and security measures.
    • Protecting Our Rights: To protect the rights and safety of our company, users, and the public.

 

3.4 Business Transfers

In the event of a merger, acquisition, or sale, your data may be transferred:

    • Notification:We will notify you of any changes to data ownership and provide options to opt-out or delete your data if applicable.
    • Due Diligence:During transaction processes, data may be shared with parties involved, subject to confidentiality agreements.

 

3.5 With Your Consent

We may share your data with third parties if you explicitly consent:

    • Third-Party Collaborations: When you opt-in for specific services or features.
    • Marketing Partnerships: For joint campaigns or product offerings, only with your consent.

You can withdraw your consent at any time, and we will ensure your data is no longer shared unless required for legal or operational purposes.

 

4. User Rights

We respect your privacy rights and are committed to ensuring that you can exercise your rights over your personal data in accordance with applicable data protection laws. Depending on your location and applicable jurisdiction, you may be entitled to specific rights, as outlined below:

 

4.1 General Rights Applicable to All Users

Regardless of your location, you may contact us to:

    • Access Your Data:                                                    Request access to the personal data we hold about you.
    • Correct Your Data:                               Request correction of any inaccurate or incomplete information.
    • Delete Your Data: Request deletion of your personal data where no longer necessary for processing.
    • Restrict Processing: Request restriction on how we process your data under specific circumstances.
    • Withdraw Consent: If processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
    • File a Complaint:                                 File a complaint with a data protection authority in your jurisdiction.

These rights are subject to limitations and conditions under applicable laws. We may request verification of your identity before processing your request.

 

4.2 Rights for Users in the European Economic Area (EEA), United Kingdom, and Switzerland (Under GDPR and UK GDPR)

If you are located in the EEA, United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR) and UK GDPR, including:

    • Right to Access:Obtain confirmation whether we process your data and access that personal data.
    • Right to Rectification: Correct inaccuracies in your personal data.
    • Right to Erasure: Request deletion of personal data where legally permissible.
    • Right to Restrict Processing: Limit processing in certain situations (e.g., contesting accuracy or objecting to processing).
    • Right to Data Portability: Receive personal data in a structured, commonly used, machine-readable format and transmit it to another controller.
    • Right to Object: Object to the processing of personal data, particularly for direct marketing or where processing is based on legitimate interests.
    • Right Not to Be Subject to Automated Decision-Making: Not be subject to decisions based solely on automated processing, including profiling, that produce legal or similarly significant effects.

To exercise these rights, contact us using the details provided in the “Contact Us” section.

 

4.3 Rights for Residents of California (Under CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), provides you with the following rights:

    • Right to Know:You have the right to request the following information about your personal data that we collected in the past 12 months:

·Categories of personal data collected

·Categories of sources of that data

·The business or commercial purpose for collecting, selling, or sharing that data

·Categories of third parties with whom we disclose personal data

·Specific pieces of personal data we have collected about you

    • Right to Delete:You may request the deletion of your personal data we have collected, subject to certain exceptions (e.g., to complete transactions, detect fraud, comply with law).
    • Right to Correct:You may request correction of inaccurate personal information we hold about you.
    • Right to Opt Out of Sale or Sharing:You may request that we do not “sell” or “share” your personal information as defined by the CCPA/CPRA. We do not sell your data for monetary value; however, certain types of online tracking or advertising may be considered a “sale” or “sharing” under California law.
    • Right to Limit Use of Sensitive Personal Information:If we collect sensitive personal information (e.g., precise geolocation, biometric data), you may request to limit its use to what is necessary for the services you requested.
    • Right Not to Be Discriminated Against:You have the right not to receive discriminatory treatment for exercising your privacy rights.

To exercise these rights, contact us using the details provided in the “Contact Us” section. We will verify your identity before responding. You may also authorize an agent to submit requests on your behalf.

 

4.4 Other Regional Rights (e.g., Canada, Australia, APAC, Latin America)

Depending on your jurisdiction, you may have rights under applicable laws such as PIPEDA (Canada), APPs (Australia), LGPD (Brazil), and others. These may include:

    • Right to access and correct personal data
    • Right to withdraw consent (where consent is the legal basis)
    • Right to file a complaint with the relevant regulatory body
    • Right to data portability (where applicable)
    • Right to object to processing or automated decision-making

We process such requests in accordance with the applicable legal framework and will provide information on how you can exercise these rights by contacting us via the methods listed in the “Contact Us” section.

 

4.5 How We Verify and Process Requests

To help protect your privacy and maintain security, we take reasonable steps to verify your identity before granting access or processing your request. Depending on your request, we may require you to:

    • Confirm identity details (e.g., name, email, phone number)
    • Verify your access to an account (e.g., log in or provide device confirmation)
    • Authorize an agent (if applicable) with signed written permission or legal documentation

If your request is denied due to insufficient verification or other legal reasons, we will provide an explanation unless prohibited by law.

 

5. Data Security

We take the security of your personal data seriously and implement a variety of security measures to safeguard your information. These include:

    • Encryption:We use state-of-the-art encryption technologies to ensure the secure transmission and storage of your personal data. All sensitive data is encrypted both during transmission (e.g., using HTTPS and SSL protocols) and at rest (stored in encrypted databases).
    • Access Controls:Access to personal data is restricted to authorized personnel only. We implement strict authentication processes and role-based access controls to ensure that only those who need access to your data for specific tasks can view or manipulate it.
    • Secure Servers:Your data is stored on highly secure servers located in data centers with robust physical and network security measures, including firewalls, intrusion detection systems, and continuous monitoring to prevent unauthorized access or data breaches.

While we take all reasonable steps to protect your data, no security system is completely impervious to risks. Therefore, we cannot guarantee the absolute security of your data, but we take every precaution to minimize risks, including regular security audits and updates to our systems.

 

5.1 Third-Party Security Providers

We also rely on third-party vendors and service providers who assist us with security management. These providers are contractually obligated to maintain the security of your data and to follow industry-standard protocols to prevent unauthorized access or data breaches.

 

5.2 Incident Response

In the unlikely event of a security breach, we have a response plan in place. We will notify affected users promptly, in accordance with applicable laws, and take immediate action to mitigate the impact of the breach.

 

6. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law, accounting, or regulatory reporting obligations. The retention period may vary depending on the nature of the data, the purposes for which it was collected, and the applicable legal requirements.

    • Retention for Service Delivery:For example, we will retain your account information as long as your account is active or as needed to provide you with ongoing customer support, updates, and product warranties.
    • Retention for Legal Compliance:We may also retain personal data for the time period required to comply with legal obligations, resolve disputes, enforce agreements, or for other legitimate business purposes.

Once your personal data is no longer required for these purposes, we will securely delete, anonymize, or de-identify it, in compliance with our data retention and deletion policies.

 

6.1 Data Deletion and Anonymization

Upon request, and subject to applicable laws, we will delete or anonymize personal data to ensure it cannot be associated with you or used to identify you. If you wish to request the deletion of your data, please contact us using the details provided in the "Contact Us" section below.

 

7. International Data Transfers

As a global company, Veise operates in multiple countries and may transfer your personal data to countries outside of your home country, including jurisdictions that may not have the same data protection laws as your country of residence.

    • Consent for International Transfers:By using our Services, you consent to the transfer of your personal data to these countries, including where applicable, the United States, European Union, or other regions with different levels of data protection laws.
    • Safeguards for Cross-Border Data Transfers: To ensure the protection of your personal data during international transfers, we take steps to ensure compliance with applicable data protection laws. These steps include the use of mechanisms such as Standard Contractual Clauses (SCCs) or other legally recognized transfer methods that ensure an adequate level of protection for your data, even in countries with lower data protection standards.

7.1 Cross-Border Compliance

We are committed to complying with applicable data protection regulations such as the General Data Protection Regulation (GDPR) in the EU, California Consumer Privacy Act (CCPA), and other relevant privacy laws for international data transfers. You have the right to inquire about the safeguards in place for your data and request more information on how your personal data is protected when transferred across borders.

 

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve the performance of our Services, personalize your experience, and help us analyze how users interact with our website and services. Cookies are small text files placed on your device when you visit our website or use our Services. These technologies allow us to:

    • Improve Website Performance:We use cookies to analyze user behavior on our website, allowing us to enhance functionality, improve content, and optimize user experience.
    • Personalize Content and Ads:We tailor content and advertisements based on your preferences and past behavior. This helps us provide you with relevant information and advertisements.
    • Track Analytics:We utilize tools such as Google Analytics to monitor website traffic, track user behavior, and gather insights on how we can improve our Services and user experience.

 

8.1 Managing Cookies

You have the ability to control and manage the use of cookies through your browser settings. You can choose to block or delete cookies, or receive alerts when cookies are being used. However, please note that disabling cookies may affect the functionality of certain parts of our Services, such as the shopping cart or login features.

 

8.2 Google Analytics

We use Google Analytics,a web analytics service provided by Google, Inc., to collect data about website traffic and user interactions. Google Analytics helps us monitor and improve our website performance. The data collected includes information such as your IP address, browser type, operating system, and pages visited.

For more information on how Google collects and processes data when you visit our website, please refer to Google’s Privacy Policy. You can opt out of Google Analytics tracking by downloading and installing the Google Analytics Opt-out Browser Add-on from Google’s website.

 

8.3 Cookie Consent for EU and California Users

For users in the European Union (EU) or California, we provide cookie consent options in accordance with applicable laws such as the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA). By continuing to use our Services, you consent to the use of cookies. You can manage your cookie preferences through the cookie consent management tool provided on our website.

 

9. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by Veise. These third-party services may collect and use your personal data according to their own privacy policies. We do not assume any responsibility or liability for the actions or privacy practices of third-party services.

 

9.1 Third-Party Privacy Practices

We encourage you to review the privacy policies of any third-party websites or services that you visit through links on our website. We are not responsible for the content, security, or privacy practices of any third-party websites, and the inclusion of these links does not imply an endorsement or association with such third parties.

 

9.2 Third-Party Advertisers

Our website may feature advertisements from third-party advertisers. These advertisers may use tracking technologies like cookies to collect data about your online activities in order to serve you relevant ads. If you have any concerns about these third-party advertisers' practices, we encourage you to review their privacy policies directly.

 

10. Children's Privacy

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal data from children. If we discover that we have inadvertently collected personal data from a child under the age of 13, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe that we may have inadvertently collected personal data from your child, please contact us as soon as possible at support@iveise.com. We will promptly address the situation and take appropriate actions.

 

11. Changes to This Privacy Policy

We reserve the right to update, modify, or make changes to this Privacy Policy at any time. We encourage you to periodically review this Privacy Policy to stay informed about how we are safeguarding your personal data.

If we make significant changes to this Privacy Policy that affect your rights, we will notify you in a prominent manner. This may include sending an email or displaying a prominent notice on our website or through the Services.

 

12. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights related to your personal data, please contact us at:

  • Email: support@iveise.com

We are committed to resolving any issues related to your privacy in a timely manner.